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Your Rights Under Our Terms & Conditions

When you open an account with saudaratoto link, you're agreeing to our terms — the rulebook that protects both of us and keeps your account secure.

Account Security RulesPayment Terms ExplainedWithdrawal & Dispute Process
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saudaratoto link Your Rights Under Our Terms & Conditions
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Questions About These Terms

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Live Chat Support

Open the chat bubble in the bottom right of your account screen or the lobby. Our team responds within 2 minutes during peak hours, 24 hours a day. We can clarify any term, walk you through account steps, or explain your withdrawal status.

Email & Ticket System

Send queries to [email protected] with your account number. Response time is usually within 4 hours for account-related questions, including disputes or payment clarifications. Tickets are logged so you have a record of every exchange.

In-Account Help

Log in and tap 'Help' at the bottom of the menu. You'll see our full Terms & Conditions, FAQs specific to your region, and a direct button to open a support ticket without leaving the app.

HOW WE PROTECT YOU

Data Security & Account Rights

Encrypted Account Access

Your login credentials, deposit history, and withdrawal ledger are encrypted end-to-end. We don't share your account data with third parties unless the law requires it or you ask us to (e.g., for tax reporting). When you log in from a new device, we send a verification code to your registered phone or email.

Payment Dispute Resolution

If a DANA, OVO, GoPay or QRIS deposit doesn't arrive in your wallet within 3 minutes, or if a withdrawal shows as pending longer than stated, file a dispute through your account or email support. We investigate within 24 hours and refund or correct the error within 2 business days.

Withdrawal Verification

Before we process a withdrawal, we verify it matches your registered payment method and account details. The first withdrawal from a new account is held for manual review (up to 24 hours) to prevent fraud. Subsequent withdrawals usually clear in under an hour.

Data Retention & Deletion

We keep your account data for 5 years after you close your account, as required by local financial and tax law. If you want to request your personal data or ask for deletion where the law permits, email [email protected] with your account number and a photo ID.

Cookies & Tracking

We use cookies to keep you logged in, remember your game preferences, and detect suspicious login attempts. You can clear cookies in your browser settings, but you'll need to log in again. We don't sell your cookies or browsing data to advertisers.

Policy Changes & Notice

If we update these Terms, we'll email you 14 days before the change takes effect. You can review the updated terms in your account settings. Continued use after the deadline means you accept the new terms. Dispute-resolution and payment terms are rarely changed; we'll flag major updates clearly.

Common Questions About Terms & Conditions

Tap 'Forgot Password' on the login screen and we'll email you a reset link within 2 minutes. If your account is locked due to multiple failed login attempts, contact live chat support — we can unlock it instantly after you verify your phone number. For security, we won't reset passwords over email for high-balance accounts; you'll need to verify through our in-app security step.

Yes. Log in, go to 'Settings' and tap 'Account Info'. You can update your phone number, email and linked payment methods (DANA, OVO, GoPay, QRIS). Some details like your registered name and ID number can't be changed — they're locked for compliance. If you need to correct them, email [email protected] with your new document.

Go to your 'Transaction History', find the transaction, tap the three-dot menu and select 'Report Issue'. Describe what went wrong and attach a screenshot if you have one. We'll log a ticket and investigate within 24 hours. If it's a payment-gateway error, we'll contact your bank (via DANA, OVO, GoPay or QRIS) and refund you within 2 business days.

Withdrawals via DANA, OVO, GoPay and QRIS usually clear in under 1 hour after you request them. Your first withdrawal is reviewed manually (up to 24 hours). Bank transfers take 1–2 business days. Check your account status anytime in 'Withdrawal Requests' to see where your money is in the process.

Deposit and withdrawal limits depend on your payment method and account age. A new account can deposit up to Rp 5,000,000 per day via DANA, OVO, GoPay or QRIS; limits increase after 30 days of activity. Your account 'Limits' page shows your current caps. Contact support if you need to raise them for a specific reason.

If you can still log in, update your phone number and email in Settings right away. If you're locked out, call live chat support and we'll send a recovery code to any verified contact on your account. You'll need to answer your security question and show a photo ID to prove ownership. This process takes 24 hours for security.

Yes, you can request account closure in Settings or email [email protected]. Before we close it, you must withdraw your full balance — we don't hold funds from closed accounts. After closure, you can't log back in. If you want to reopen later, you'll need to register as a new account and may be asked to verify your identity again.

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